Help Center
Find answers to common questions about using Gingerbread. Can't find what you're looking for? Reach out to us at hello@thegingerbreadapp.com.
Getting Started
How do I create an account?
Download Gingerbread from the App Store or Google Play, tap "Create Account," and sign up with your email address or Apple ID. You must be 13 years or older to use Gingerbread.
How do I record my first story?
Go to the Record tab and tap the record button. You can choose a story prompt to help guide your recording, or simply start talking about any memory. When you're done, tap stop and your recording will be transcribed and polished automatically.
How do I invite family members?
Go to the Family tab and tap "Invite Member." Enter your family member's email address and they'll receive an invitation to join your family group. Once they accept, you can share stories with each other.
Recording
Any tips for getting a good recording?
Find a quiet space, hold your phone about 6 to 8 inches from your mouth, and speak naturally, like you're telling the story to someone sitting across from you. Don't worry about pauses or filler words. The AI polish will clean those up.
What is Interview Mode?
Interview Mode is an optional feature that asks you follow-up questions as you tell your story, helping you go deeper into the details and memories. It's like having a friendly interviewer guiding the conversation.
How long can my recordings be?
There's no strict time limit on recordings. We recommend keeping individual recordings between 2 and 15 minutes for the best experience, but feel free to go longer for stories that need it.
Stories
How does the AI polish my story?
After your recording is transcribed, our AI corrects grammar, removes filler words, and gently improves the flow of the narrative while keeping your voice and style. You can always compare the original and polished versions side by side.
Can I edit my story after recording?
Yes! You can edit the text of any story at any time. The editing tools let you revise the narrative, fix details, or add context that you remembered later.
How do AI illustrations work?
Gingerbread can generate beautiful, custom illustrations for your stories using AI. These illustrations are inspired by the content of your story and add a visual dimension to your memories.
Can I share stories with people outside my family?
Yes. Stories can be shared privately with your family group, or you can choose to share them publicly with the Gingerbread community. You control the visibility of each story.
Books
How do I create a book?
Go to the Books tab and tap "Create Book." Select the stories you want to include, choose a cover design, and arrange them in your preferred order. Your book is created as a beautiful digital keepsake.
Can I customize book covers?
Yes! You can customize the cover with your own title, subtitle, and cover image. Choose from several design templates that match the warm Gingerbread aesthetic.
Can I rearrange stories in a book?
Absolutely. When editing a book, you can drag and drop stories into any order you like. You can also add or remove stories from a book at any time.
Family
How does family sharing work?
When you create or join a family group, you can share stories with all family members. Stories marked as "family" are visible only to your family group. They're private and secure.
Can I send story prompts to family members?
Yes! You can send story prompts to your family members, suggesting topics for them to record. It's a great way to request specific memories or stories you'd love to hear.
Can multiple family members contribute to the same stories?
Gingerbread is designed for the whole family. Each member records their own stories, but everyone in the family can read, listen to, and create books from each other's stories.
Account
How do I change my email or password?
Go to Settings in the App. You can update your email address and change your password from the account settings section.
How do I delete my account?
Go to Settings > Delete Account. This action is immediate and permanent. It removes all of your stories, recordings, books, illustrations, family memberships, and profile data. You'll receive a confirmation email after deletion.
What happens to my stories if I delete my account?
All of your stories, recordings, books, and associated data are permanently deleted. This cannot be undone. We recommend downloading or sharing any stories you want to keep before deleting your account.
Still need help?
We're here to help. Send us an email and we'll get back to you as soon as possible.
Email Us